Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 500 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems.

Your responsibilities:

You will be responsible for supporting our international customers and assisting them with all technical inquiries related to our dedicated servers and colocation services.
You will work closely with your teammates to ensure that we can offer our customers first-class IT support. This includes accepting and processing tickets, answering calls and emails, and repairing, provisioning, and expanding customer systems.
You will make an important contribution to the maintenance of our IT infrastructure at the data center park in Falkenstein, ensuring that our systems run reliably and provide our customers with a secure environment.

What impresses us:

Training as an IT specialist for system integration, training as technical assistant for computer science, or a comparable qualification
People who are changing careers are also very welcome
Good knowledge of modern hardware components
Basic Linux and networking knowledge
Strong customer service skills, a structured work style, and solid problem-solving skills
Good written and spoken German and English skills
Willingness to work shifts (24/7) – we try to take your personal preferences into account when planning shifts

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.