Junior Customer Support Specialist – Domains & Contracts (m/f/d)
- Gunzenhausen
- Full/part time
Who we are:
You can expect clearly defined procedures, structured workflows, and comprehensive onboarding. You don’t need to be an IT expert, but you should have an interest in technical topics.
Your responsibilities:
- Handling customer inquiries related to domains and domain transfers
- Supporting customers with contract changes, cancellations, and administrative processes
- Assisting in the management of SSL certificates
- Communicating with international customers in both German and English
What to expect:
- A high volume of inquiries with varied but recurring business processes
- A clearly structured customer service environment with defined procedures
- Comprehensive, hands-on onboarding in domains, SSL, and contract processes
- A supportive team environment where you will learn step by step
What impresses us:
- Excellent German and English skills, both written and spoken
- Interest in IT and internet-related topics (e.g., domains, websites, hosting)
- Enjoyment of customer communication and a solution-oriented mindset
- Willingness to learn and motivation to familiarize yourself with new topics
- A careful and structured way of working
This position is ideal for you if you enjoy communicating with customers, working in a structured way, and want to enter the world of IT and hosting—even without prior experience.
The work environment at Hetzner:
Contact:
- Sofia Wagner
- People Operations Manager
- +49 9831 505-139
