Customer Support - Troubleshooting (m/f/d)

Falkenstein
Gunzenhausen
Nuremberg

Full/part time

Customer Support - Troubleshooting (m/f/d), 1. image

Customer Support - Troubleshooting (m/f/d), 2. image

Customer Support - Troubleshooting (m/f/d), 3. image

Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems.

Do you love technology, enjoy tackling difficult challenges, and want to have a real impact on customer satisfaction? Then join our Support team! You’ll help customers solve technical issues with our hosting products, dig into problems, and find pragmatic solutions.

Your responsibilities:

Handle and fix technical requests with our hosting and cloud products via phone, email, and ticket system
Analyze and independently fix issues; collaborate with specialist departments when needed
Document solutions and actively help to shape our knowledge base
Share customer feedback to continuously improve our products and services
Communicate with customers in a friendly, clear, and solution‑oriented manner

What impresses us:

Strong technical interest; experience in hosting, data centers, or server administration is a plus
Experience in technical support is great — but we also welcome people who are changing careers and are willing to learn new things!
Excellent German skills and good English skills
Customer service skills (empathy for customer & joy in solving problems)
Independent, structured work style and ability to work well in a team
Willingness to work shifts (including weekends and public holidays)

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.

Contact:

Do you have any questions? Feel free to reach out to us at career@hetzner.com or call our contact person for this position.

Sofia Wagner
People Operations Manager
+49 9831 505-139

Apply now!

Work environment

Height-adjustable desks, free snacks & drinks

Vacation & free time

6 weeks of vacation and time off in lieu for 100% of overtime worked

Hetzner products

Free resources for your projects

Remote work

Option to work remotely up to two days per week

Kindergarten subsidy

We support your family with up to €100 per child

Celebrating together

Barbecues, game nights, team events—we celebrate together

Donation budget

€800 donation budget per year for your favorite project

Profit sharing

Generous annual profit sharing based on the company's success

From application to your first day at Hetzner

What happens after you submit your application? We explain it step by step here - from initial contact to joining the team.

Application process

1. Find a job and apply

Find your dream job among our vacancies and apply quickly and easily online via our portal.

Our technology in a nutshell

What exactly does Hetzner do?

Not every position at Hetzner is directly related to IT, but our technology is at the heart of our company. Learn more about our core business and what we work on every day.

Learn about our technology

Locations

Get to know your new workplace

Personal interaction on site, genuine cooperation, and our well-being are the foundation for innovation. That's why we need space for more than just work. Learn more about our three locations in Gunzenhausen, Falkenstein, and Nuremberg.

Explore our locations