Customer Support Specialist – Domains, DNS & SSL (m/f/d)
- Gunzenhausen
- Full/part time
Who we are:
Your responsibilities:
- Independent handling of domain transfers, contract changes, and cancellations
- Management and processing of SSL certificates
- Analysis and resolution of more complex customer inquiries in the hosting environment
- Ensuring accurate and traceable processing of workflows
- Communication with international customers in both German and English
What to expect:
- A structured, process-oriented customer service environment
- A high volume of inquiries, including more complex individual cases
- Responsibility for real business processes in the hosting environment
- Collaboration with experienced colleagues
- The opportunity to specialize professionally in domains and hosting
What impresses us:
- Experience in customer support, helpdesk, or technical support
- Very good German and English skills, both written and spoken
- Understanding of structured processes and customer communication
- Interest in IT and hosting-related topics
- structured and reliable way of working
The work environment at Hetzner:
Contact:
- Sofia Wagner
- People Operations Manager
- +49 9831 505-139
Work environment
Height-adjustable desks, free snacks & drinks
Vacation & free time
6 weeks of vacation and time off in lieu for 100% of overtime worked
Hetzner products
Free resources for your projects
Remote work
Option to work remotely up to two days per week
Kindergarten subsidy
We support your family with up to €100 per child
Celebrating together
Barbecues, game nights, team events—we celebrate together
Donation budget
€800 donation budget per year for your favorite project
Profit sharing
Generous annual profit sharing based on the company's success
From application to your first day at Hetzner
What happens after you submit your application? We explain it step by step here - from initial contact to joining the team.
Our technology in a nutshell
What exactly does Hetzner do?
Not every position at Hetzner is directly related to IT, but our technology is at the heart of our company. Learn more about our core business and what we work on every day.
Locations
Get to know your new workplace
Personal interaction on site, genuine cooperation, and our well-being are the foundation for innovation. That's why we need space for more than just work. Learn more about our three locations in Gunzenhausen, Falkenstein, and Nuremberg.