Technical Business Analyst (m/f/d)
- Gunzenhausen
Who we are:
With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 500 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems.
Your responsibilities:
- Analyze, document, and evaluate existing business processes while identifying opportunities for optimization and automation
- Partner with business departments to drive digital transformation initiatives and promote the effective use of AI to increase operational efficiency
- Identify, assess, and support AI use cases that enhance and optimize existing business processes
- Plan and facilitate workshops to gather, analyze, and prioritize business requirements
- Design, model, and improve business processes, creating functional concepts and implementation plans
- Assess the impact of new business requirements on existing processes and system landscapes
- Translate business needs into clear functional and technical requirements in close collaboration with software development and IT teams
- Lead and coordinate process improvement, digitalization, and AI initiatives through to their successful implementation
- Support testing, user acceptance, and the creation of sustainable process documentation while promoting best practices across the organization
What impresses us:
- A degree in Business Informatics, Computer Science, Business Administration, or a related field, or an equivalent qualification
- Several years of professional experience in business process management, business analysis, or process improvement
- Proven experience in analyzing, optimizing, and digitalizing business processes
- A strong interest in artificial intelligence and its practical application for process optimization; hands-on experience with AI-powered tools such as Microsoft Copilot, ChatGPT, or similar solutions is an advantage
- Excellent analytical and problem-solving skills, combined with a structured, proactive, and result-oriented approach
- Strong communication and stakeholder management skills, with experience in facilitating workshops and working with cross-functional teams
- Solid technical skills and experience in collaborating with software development and IT teams
- Familiarity with process modeling methodologies and requirements engineering
- Fluent German and good English communication skills, both written and spoken
The work environment at Hetzner:
At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.
Contact:
- Sofia Wagner
- People Operations Manager
- +49 9831 505-139
Work environment
Vacation & free time
Hetzner products
Remote work
Kindergarten subsidy
Celebrating together
Donation budget
Profit sharing
From application to your first day at Hetzner
What happens after you submit your application? We explain it step by step here - from initial contact to joining the team.
What exactly does Hetzner do?
Not every position at Hetzner is directly related to IT, but our technology is at the heart of our company. Learn more about our core business and what we work on every day.
Get to know your new workplace
Personal interaction on site, genuine cooperation, and our well-being are the foundation for innovation. That's why we need space for more than just work. Learn more about our three locations in Gunzenhausen, Falkenstein, and Nuremberg.