Team Lead Customer Service - Backoffice & Billing Support (m/f/d)

Gunzenhausen

Fulltime

Team Lead Customer Service - Backoffice & Billing Support (m/f/d), 1. image

Team Lead Customer Service - Backoffice & Billing Support (m/f/d), 2. image

Team Lead Customer Service - Backoffice & Billing Support (m/f/d), 3. image

Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 500 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems.

Are you ready to lead and develop customer service teams and shape the quality of processes? Then we look forward to getting to know you!

Your responsibilities:

Lead and manage two customer service teams (Billing Support and Back Office) - use your skills in both customer service and in managing teams
Oversee day-to-day operations and ensure a consistently high level of service
Analyze key service metrics and find actionable insights and improvements
Optimize processes and interfaces in close collaboration with other teams (such as Product Management, Finance)
Further develop knowledge bases, guidelines, and service processes
Ensure professional, solution-oriented, and friendly communications with customers at all times

What impresses us:

Completed commercial or customer service training, a background in business administration, or a comparable qualification
Proven experience in leading teams, either as an expert in customer service and/or as a manager
Several years of professional experience in first-level customer service, support, or billing environments
A structured, analytical, and solution-driven work style
Excellent German and good English communication skills, both written and spoken

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.

Contact:

Do you have any questions? Feel free to reach out to us at career@hetzner.comor call our contact person for this position.

Sofia Wagner
People Operations Manager
+49 9831 505-139

Apply now!

Work environment

Height-adjustable desks, free snacks & drinks

Vacation & free time

6 weeks of vacation and time off in lieu for 100% of overtime worked

Hetzner products

Free resources for your projects

Remote work

Option to work remotely up to two days per week

Kindergarten subsidy

We support your family with up to €100 per child

Celebrating together

Barbecues, game nights, team events—we celebrate together

Donation budget

€800 donation budget per year for your favorite project

Profit sharing

Generous annual profit sharing based on the company's success

From application to your first day at Hetzner

What happens after you submit your application? We explain it step by step here - from initial contact to joining the team.

Application process

1. Find a job and apply

Find your dream job among our vacancies and apply quickly and easily online via our portal.

Our technology in a nutshell

What exactly does Hetzner do?

Not every position at Hetzner is directly related to IT, but our technology is at the heart of our company. Learn more about our core business and what we work on every day.

Learn about our technology

Locations

Get to know your new workplace

Personal interaction on site, genuine cooperation, and our well-being are the foundation for innovation. That's why we need space for more than just work. Learn more about our three locations in Gunzenhausen, Falkenstein, and Nuremberg.

Explore our locations