Team Lead Customer Service - Backoffice & Billing Support (m/f/d)
- Gunzenhausen
- Fulltime
Who we are:
Your responsibilities:
- Lead and manage two customer service teams (Billing Support and Back Office) - use your skills in both customer service and in managing teams
- Oversee day-to-day operations and ensure a consistently high level of service
- Analyze key service metrics and find actionable insights and improvements
- Optimize processes and interfaces in close collaboration with other teams (such as Product Management, Finance)
- Further develop knowledge bases, guidelines, and service processes
- Ensure professional, solution-oriented, and friendly communications with customers at all times
What impresses us:
- Completed commercial or customer service training, a background in business administration, or a comparable qualification
- Proven experience in leading teams, either as an expert in customer service and/or as a manager
- Several years of professional experience in first-level customer service, support, or billing environments
- A structured, analytical, and solution-driven work style
- Excellent German and good English communication skills, both written and spoken
The work environment at Hetzner:
Contact:
- Sofia Wagner
- People Operations Manager
- +49 9831 505-139
Work environment
Height-adjustable desks, free snacks & drinks
Vacation & free time
6 weeks of vacation and time off in lieu for 100% of overtime worked
Hetzner products
Free resources for your projects
Remote work
Option to work remotely up to two days per week
Kindergarten subsidy
We support your family with up to €100 per child
Celebrating together
Barbecues, game nights, team events—we celebrate together
Donation budget
€800 donation budget per year for your favorite project
Profit sharing
Generous annual profit sharing based on the company's success
From application to your first day at Hetzner
What happens after you submit your application? We explain it step by step here - from initial contact to joining the team.
Our technology in a nutshell
What exactly does Hetzner do?
Not every position at Hetzner is directly related to IT, but our technology is at the heart of our company. Learn more about our core business and what we work on every day.
Locations
Get to know your new workplace
Personal interaction on site, genuine cooperation, and our well-being are the foundation for innovation. That's why we need space for more than just work. Learn more about our three locations in Gunzenhausen, Falkenstein, and Nuremberg.