Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 500 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems.

Want to make a real difference in an innovative IT company? Then join our team und help us shape the future of hosting!

Your responsibilities:

Be the first point of contact for our customers and ensure things run smoothly
Play a key role in supporting our daily business by processing orders related to domain management, SSL certificates and contract terminations
Handle customer inquiries, develop creative solutions and provide support with various administrative tasks

What impresses us:

An interest in technology and IT – curiosity and a willingness to learn are highly valued here!
Enjoyment in working with people, strong customer service skills, and fluency in English
A team-oriented mindset, reliability, and a structured, organized approach to work
Previous experience in customer service is a plus – but we also welcome people who are changing careers!

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.